★ About

Sailing from Denver
Colorado U.S.A.
to your next roll-out.

Technology Captain Chris is a Certified Digium Asterisk Professional, steering the ship at Penguin PBX Solutions and bringing along fellow experts to many ports of call – sharing decades of experience in IT problem solving – and delivering clear telecommunications consulting to help:

• Provide services relating to ASTERISK®;
• Integrate soft switches such as FreeSWITCH;
• Interface between open source software and proprietary packages in multiple programming languages;
• Offer Tier 4 Support & Training for augmenting in-house IT Teams and Managed Service Providers;
• Consult with C-Level Executives on custom requirements;
• Document self-help-desk procedures for end users;
• Analyze existing telephony systems in need of upgrades;

And:

• Secure PBX access with OpenSSH configuration hardening;
• Encrypt on-prem PBX hard disks for safer recycling in the future;
• Deploy distributed fleets for redundancy and failover via Ansible playbooks;
• Assist with administering hosted cloud phone systems;
• Virtualize locally for ground-level ‘foggy cloud’ and other hybrid approaches;
• Tighten up desk phone connections with certificate-pinned HTTPS and TLS-for-SIP-over-TCP;
• Utilize local directories like AD/LDAP for faster phone provisioning;
• Diagram, Program and Test Interactive Voice Response (IVR) / Auto-Attendant / Cyber Receptionist menus;
• Setup SIP trunks, VoiP providers, POTS & T1/E1 PRI hardware with optimal dial plans;
• Add Value to new construction or legacy facility updates;
• Negotiate with telephone companies on multiple levels;

There’s more!

• Optimize network switches, firewalls and phone equipment for better voice and video Quality-of-Service (QoS);
• Load Test the real-time network, VLAN, VPN, and ITSP connectivity;
• Automate Backups of configuration and Monitoring reports on regular schedules;
• Streamline Move-Add-Change-Delete (MACD) operations with SQL databases, cronjob configuration, GUIs, APIs, scripts, etc.;
• Improve fax solutions with modern protocols such as T.38 Fax-over-iP (FoiP) and fax-to-email;

And, generally, Unify business communications.